Privacy Policy

1. Introduction

ESOFTCERT LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while accessing our website https://esoftcert.com/ and purchasing our digital products.

By using our website or purchasing our products, you consent to the practices described in this Privacy Policy.

2. Information We Collect

When you interact with our website, we may collect the following categories of information:

2.1 Personal Information

  • Name, email address, and contact details provided during registration or checkout.
  • Billing and payment information (credit card, debit card, PayPal, or other payment gateway details).

2.2 Non-Personal Information

  • Browser type, operating system, and device information.
  • IP address, geolocation (approximate), and referral website.
  • Pages visited, time spent on the website, and navigation patterns.

2.3 Transaction Information

  • Purchase history, downloaded materials, and order confirmations.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process payments, deliver digital goods, and send purchase confirmations.
  • Customer Support: To respond to inquiries, technical issues, and requests for assistance.
  • Service Improvement: To analyze website performance, optimize content, and enhance user experience.
  • Communication: To send important notices such as updates, changes to policies, and security alerts.
  • Legal Compliance: To comply with tax, accounting, and regulatory obligations.

4. Sharing of Information

ESOFTCERT LLC respects your privacy and does not sell, rent, or trade your personal information to third parties. We only share data in the following circumstances:

  • Payment Processors: To facilitate secure payments through trusted gateways such as PayPal, Stripe, or banking partners.
  • Service Providers: With vendors providing hosting, analytics, or email delivery services.
  • Legal Obligations: When required by law, government requests, or to protect our legal rights.

5. Data Storage & Security

We implement strict security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

  • Encryption: All payment transactions are processed using industry-standard SSL encryption.
  • Access Controls: Only authorized staff have access to sensitive customer data.
  • Retention: We retain data only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

6. Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to:

  • Remember your preferences and login sessions.
  • Analyze website performance and improve functionality.
  • Deliver personalized content and product recommendations.

You can control cookie preferences through your browser settings. However, disabling cookies may limit website functionality.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections or updates to your personal information.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us at sales@esoftcert.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their policies before providing any personal information.

9. Children’s Privacy

ESOFTCERT LLC does not knowingly collect information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us immediately, and we will delete the data.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or data protection practices. Updates will be posted on this page, and the “last updated” date will be revised accordingly.

11. Contact Us

For any questions, concerns, or complaints about this Privacy Policy or data practices, please contact us:

Our support team will respond promptly to your inquiries.

✅ This policy ensures compliance, builds customer trust, and protects ESOFTCERT LLC legally.

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