1. Introduction
This Order Fulfilment Policy outlines how ESOFTCERT LLC delivers digital products purchased through our website. We are committed to ensuring that every customer receives their order securely, accurately, and in a timely manner.
As all of our products are intangible digital goods (exam practice questions, study guides, and educational content), delivery is handled electronically. No physical shipment is involved.
2. Delivery Methods
ESOFTCERT LLC provides two types of delivery methods depending on the product:
2.1 Instant Download Delivery
- For the majority of our digital products, instant download access is available immediately after purchase.
- Once payment is successfully processed, customers will receive:
- An on-screen download link, and/or
- A confirmation email with download instructions.
- Instant delivery ensures you can begin accessing your materials without delay.
2.2 Email Delivery (24–48 Hours)
- In some cases, certain products may undergo updates, syllabus modifications, or formatting changes to ensure accuracy and relevance.
- For these products, delivery will be completed via email within 24 to 48 hours of purchase.
- Customers will receive an email containing the updated study materials as attachments or secure download links.
3. Delivery Timelines
- Instant Access Products: Delivered immediately upon successful payment.
- Modified/Updated Products: Delivered via email within 24–48 business hours.
- Customers should ensure they provide a valid and accessible email address during checkout to avoid delivery delays.
4. Non-Delivery Situations
While our delivery process is automated and efficient, the following situations may cause delays:
- Incorrect or invalid email address provided at checkout.
- Payment not cleared by the financial institution.
- Technical issues such as email filters (spam/junk folders) or server downtime.
If you do not receive your product within the stated timeframe, please contact sales@esoftcert.com for assistance.
5. Customer Responsibility
- Customers are responsible for verifying product descriptions before purchase.
- It is the customer’s duty to check spam/junk folders for delivery emails.
- For updated versions, customers must allow up to 48 hours for delivery.
6. Order Confirmation
- After completing a purchase, customers will receive an order confirmation email containing:
- Order details (product name, quantity, amount paid).
- Delivery instructions (instant download link or expected email timeframe).
7. Technical Support
- If a customer faces any difficulty in downloading or accessing files, our support team will assist promptly.
- Replacement download links will be issued in case of expired or broken links.
- For all delivery-related concerns, please email sales@esoftcert.com.
8. Refund & Cancellation Alignment
- This policy must be read in conjunction with our Refund & Cancellation Policy.
- Since products are delivered digitally, once access has been granted, refunds or cancellations are generally not possible.
9. Final Notice
- By purchasing from ESOFTCERT LLC, you acknowledge and agree to the timelines and delivery methods outlined in this policy.
- Instant downloads and email deliveries are considered final fulfilments of your order.
✅ This Order Fulfilment Policy makes it clear when customers can expect instant delivery vs. delayed (24–48 hr) delivery, while protecting your company legally.