1. Introduction
At ESOFTCERT LLC, we strive to deliver high-quality digital learning products, including certification exam study materials, practice tests, and guides. Because of the nature of our products—intangible, instantly accessible digital goods—we have specific policies regarding refunds, cancellations, and product usage. This document outlines the terms and conditions governing your purchase to ensure clarity, fairness, and transparency. By purchasing any of our products, you acknowledge that you have read, understood, and agreed to these terms.
2. Nature of Products
- All products offered on https://esoftcert.com/ are digital educational goods (exam questions, answers, explanations, guides, study materials, etc.).
- No physical shipment is involved. Products are delivered through instant download links or email access after purchase.
- As soon as payment is completed, access is granted, making the digital goods non-returnable and non-reversible.
3. Refund Policy
3.1 No Refund on Digital Purchases
- Since all purchases are digital, no refund will be provided once the material has been delivered or access has been granted.
- Downloaded or accessed content is considered consumed, as customers have the ability to copy, save, and store it on their devices.
- Refund requests made after access has been granted will be automatically declined.
3.2 Refund on Damaged or Defective Products
- Our digital products cannot be physically damaged or defective in any way.
- Hence, refund requests for damaged or defective goods are not applicable.
- If you face any technical issues (e.g., broken links, incomplete files, access errors), our team will provide full technical support and replacement files at no extra cost.
- For technical assistance, please write to sales@esoftcert.com.
3.3 Refund on Product Not as Described
- All our products are thoroughly described before purchase. Product pages include detailed outlines, content scope, and disclaimers.
- Refunds will not be accepted on the grounds of “product not as described,” since all details are provided before purchase.
- Customers are strongly advised to review the product description carefully before placing the order.
4. Cancellation Policy
- Order cancellations are not possible once a purchase is made because digital access is granted instantly.
- After order confirmation, cancellation requests through email, phone, or website will not be entertained.
- Customers must ensure they have selected the correct product before completing checkout.
5. Customer Responsibility
- It is the customer’s responsibility to review all product descriptions and details before purchasing.
- By completing the purchase, you confirm that you have read and understood the product content, format, and limitations.
- Claims such as “I bought the wrong product” or “I don’t need it anymore” are not valid grounds for a refund or cancellation.
6. Technical Support Guarantee
- While refunds and cancellations are not possible, ESOFTCERT LLC is fully committed to assisting customers who face any issues with accessing or using our digital products.
- If you encounter difficulties such as:
- Broken download links
- Inaccessible files
- Missing sections in downloads
- File compatibility problems
- Delivery not received within the promised time frame
7. Exceptions & Special Cases
- Duplicate Purchases: If a customer is accidentally charged twice for the same product, we will verify the transaction and issue a refund for the duplicate payment.
- Non-Delivery: If due to technical errors, the digital product is not delivered to the customer within 48 hours, and the issue remains unresolved despite contacting our support, a refund may be considered on a case-by-case basis.
- Fraudulent Transactions: If unauthorized or fraudulent use of payment methods is detected, ESOFTCERT LLC reserves the right to cancel access, report the transaction, and decline refunds.
8. Final Notice Before Purchase
- Customers are reminded that all products are intangible, digital, and instantly accessible.
- Once purchased, no refunds or cancellations will be allowed under any circumstances except the limited exceptions mentioned above.
- By purchasing from https://esoftcert.com/, you agree to abide by this Refund & Cancellation Policy.
9. Contact Information
For any questions, clarifications, or technical support, please reach out to us at:
- Email: sales@esoftcert.com
- Website: https://esoftcert.com/
Our dedicated support team will assist you promptly.
✅ This Refund & Cancellation Policy is intended to protect both the company and the customer by setting clear expectations before purchase.